Role:

To preserve the Credit Union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral; hiring, scheduling, training, and monitoring the work of other Collectors; disposing of repossessed collateral.

Essential Functions & Responsibilities:

Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
Documenting the collection efforts in the collection system.
Develops workout plans and collect overdue accounts whenever possible.
Locating customers with whom the Credit Union lost contact with so that collections action can proceed.
Assist in the sale of repossessed collateral.
Requires 20–24-hour work week.
Any other tasks/duties assigned by the supervisor. 

Requirements:

Experience: A minimum of six months of collection experience. 

Education: A high school education or equivalent.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. 

Other Skills: Must have good communication, telephone, and public relations skills. Knowledge of collection procedures and related laws and regulations. Ability to work independently.