Player Services Representative

Under the direction of the Player Services Supervisor, the incumbent is responsible for Guest Service operations to ensure a positive guest experience. • Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and SSC and departmental policies and procedures; • Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees; • Register arriving guests by completing appropriate paperwork and obtaining proper payment information; • Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players’ Club; • Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information; • Create and issue Players Services cards and promote the program and related promotions; • Maintain integrity of database by following precise standards of data entry; • Ensure the protection of customer’s rewards and credit lines; • Settle account balances of departing guests by accepting payment and handling cash drawer. • Investigates and resolves general billing discrepancies; • Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel; • Print and process routine reports and may assist in the training of new departmental employees; • Promote positive public/employee relations at all times; • Maintain a clean, safe, hazard-free work environment within area of responsibility; • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations; • Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations; • Perform other duties as assigned.